Frequently Asked Questions
Here you'll find answers to some of the most commonly asked questions about Allianz Tuition Insurance provided by GradGuard. Don't see what you're looking for? Contact a tuition insurance adviser at 1-888-427-5045.
Why do I need tuition insurance?
Just as you purchase insurance to protect your home and car, tuition insurance allows you to protect the investment you make in higher education for yourself or your child. Tuition insurance can reimburse you for non-refundable tuition, fees and room and board costs (up to the amount of your plan limits) should your child have to withdraw from school for a covered reason.
What does tuition insurance cover?
Tuition insurance reimburses you for up to 100 percent of tuition costs, as well as fees, room, and board. The Tuition Protection Plan also includes Student Life Assistance benefits.
When is the best time to purchase tuition insurance?
You must purchase the plan prior to the first day of classes.
If I want to increase my limits, do I have to buy more coverage prior to the first day of classes?
Yes, a student needs to purchase any additional coverage prior to the first day of classes. You may cancel your existing coverage and re-enroll with higher limits prior to the first day of classes, if you wish to increase your coverage. Coverage options may vary by school.
Won't the school reimburse my tuition payments if my child must withdraw?
Not necessarily. Tuition refund policies vary by school, but typically a school will only provide a partial refund for withdrawal after classes have begun, and will provide no reimbursement after a certain date.
Who is eligible for Tuition Protection Plan?
Any student who is healthy enough to begin classes, attending an accredited 4 Year non Profit that offers this Tuition Protection Plan program, and responsible for tuition costs, may be eligible to purchase Tuition Protection Plan. This includes students at a college or university program based in the United States. This does not include private high school, professional development or trade school, or other academic programs. Tuition Protection Plan may not be available in all states. Eligibility and coverage variations are determined by the student's state of residence defined during the enrollment process.
Is Tuition Protection Plan available in all states?
Yes, Tuition Protection Plan is available in all states.
What Does Tuition Protection Plan cost?
Check with your school for details on pricing. Coverage options may vary by school.
What is included in non-refundable costs?
Non-refundable costs can include tuition, fees, room and board costs that are not refunded by the school.
How long does the plan last?
The plan begins on the first day of classes and covers the academic term. Multiple terms can be purchased. Specialty terms, like J-Terms, may be covered dependent on your school's program.
How are the plan limits defined?
The option to purchase up to $75,000 of coverage per term is available. The plan limit is the amount of coverage you purchased for a single term and is listed on your Certificate of Coverage
Am I covered while studying abroad?
Students studying abroad who pay their tuition and fees to their home school, not the study abroad program, are covered.
If I purchase tuition insurance, will I be reimbursed if my son or daughter withdraws from college?
In most cases, yes. Tuition insurance provides reimbursement of prepaid, nonrefundable payments if your child has to withdraw for one of the reasons covered by your plan. Covered reasons vary by plan but may include a covered illness or injury, psychological or mental disorder, death of student, and even any unforeseen reason.
Is my tuition refund paid directly to me?
Once a claim is approved, payment is made directly to the planholder. The planholder is the individual who purchased the insurance.
Is a student eligible for tuition insurance if he or she is paying for college with student loans or financial aid?
Yes. Students who pay for all or part of their tuition using a student loan are still eligible for our insurance and for a refund of their tuition. If the student is still responsible for paying back the student loan after they withdraw, then GradGuard Tuition Protection Plan may refund that amount minus any refunds given by the school. The same applies for any financial aid. However, tuition reimbursement insurance only reimburses expenses paid out of pocket, not grants or scholarships paid directly to the school.
What is Student Life Assistance?
Student Life Assistance is included with all tuition insurance products from Allianz Global Assistance. This is a free service that provides 24-hour assistance to students and their parents in emergency situations. For example, Student Life Assistance staff can help families travel to see their hospitalized student, assist in arranging to transport a student home after receiving medical care, or arrange for a sick or injured student's car to be driven back to his or her home.
How do I file a claim?
Please call 1-888-427-5045 to begin the claim process. Once you have filed your claim, you will receive a confirmation email as well as required documentation.
How do I check the status of a claim I've filed?
Call 1-888-427-5045 to check the status of your claim.
How long will it take for my claim to be processed?
We begin to process your claim once we receive your claim form and all supporting documentation. Please allow up to 10 business days for us to complete this process.
How do I submit my claim documents?
Please mail, fax or email your documentation to:
Allianz Global Assistance
Attn: Tuition Claims Dept.
P.O. Box 72031
Richmond, VA 23255-2031
Fax: (804) 673-1469
How do I get the required forms or another copy of my plan documents?
Call 1-888-427-5045 to request forms or an additional copy of your plan documents.
How do I cancel my plan?
Call 1-888-427-5045 to cancel your plan. For a full refund of your premium, you must cancel within 10 days of purchase and must not have filed a claim.
What is an existing medical condition?
An existing medical condition is an illness or injury that the student was seeking or receiving treatment for or had symptoms of within the 60 days prior to purchasing the plan. Please also note that you may still be covered for losses caused by reasons other than those related to an existing medical condition. See the Certificate of Insurance/Plan for details.
Who provides the insurance for these plans?
Insurance coverage is underwritten by Jefferson Insurance Company (NY, Administrative Office: Richmond, VA), rated “A+” (Superior) by A.M. Best Co., under Jefferson Form No. 107 series. Allianz Global Assistance is a brand of AGA Service Company. AGA Service Company is the licensed producer and administrator of this plan and an affiliate of Jefferson Insurance Company. The insured shall not receive any special benefit or advantage because of the affiliation between AGA Service Company and Jefferson Insurance Company.
What is the cancellation policy?
Policies may be cancelled and refunded in full prior to the first day of classes. For cancelation inquiries please give us a call or email us at firstname.lastname@example.org.